Sometimes I make myself crazy

We had our QPEs today, which is another way of saying we had our employee evaluations today. They give us points for everything we do. Then they take away points for whatever we do wrong. They add them all up and then tell us how we did.

My supervisor tells me I'm doing great. No problem. Great. Great. Great. So how come I want to cry every single time I have to go through this. Not only want to cry, I DO cry. Not big crying, just little tears that I absolutely cannot stop. It's embarrassing.

Sure, I went down in points. I did something wrong, got some deducted. I'm doing great, so she says, so great. No big deal, right? Apparently not. Crying.

Is my ego so big that it can't take being told I screwed up? Is my ego so small that it can't take any feedback at all? I DON'T KNOW!

I do know that I don't like feeling weak. I know that really well. I don't like feeling small. I don't like being told I messed up.

I would really like to tell them to shove their stupid point system up their ass.

As far as I'm concerned, customer service means when the customer hangs up, they're fucking happy. If the customer is happy, or at least NOT pissed off, I've done my job and done it well.

So there.